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I Hate Enterprise

They might pick you up, but they don't accept cash (or debit cards) for the security deposit without, apparently, several months' worth of utility bills which prove you live where your driver's license says you do. Only credit cards. None of these are items I carry with me, so I could not rent the car I eserved via Priceline, and was forced to walk several blocks back to the bus stop, where I waited fifteen minutes for the 56 northbound (and discovered that on-board all-day bus prices have gone up to $5.25 over the $3.50 it costs if you buy a week in advance online--and you must get an "all day" if you're going to make transfers, otherwise you have to pay for each trip as a "single trip," for $2.25 per ride), to make a connection with the 41 westbound on Washington where I waited 20 minutes, then to connect with the 32 northbound on 32nd Street where I waited at least 20 minutes to connect at 32nd and Thomas with the 10 north/westbound for another fifteen minutes to get me home (more or less) at Clarendon and 28th Street. I get off work at 3:15. I got home at 5:30 (too late to get to the Budget Rental office up the street, sadly).

Despite the connection Enterprise has with my company, I ain't giving them any more of my business. There was no flexibility in their "corporate guidelines" (he assured me it was a "company mandate" that was causing this idiocy) at all. It was ridiculous.

The really sad thing is, I have approximately $2,000 in my bank account right now, and told him he could run that debit card for the $250 deposit with no trouble. Why is this not acceptable in lieu of a credit card???

It was 111 today. I had to stand in the sun at Washington and 32nd Street. Thinking I was going to have a rental, I didn't have any water with me and I was hauling my purse and my usual lunch sack/bag, which I would have left at the office if I'd known. I neglected to bring a book, so during all the waiting all I had to do was ponder how angry, how hot, and how miserable I was.

I also forgot my badge in the truck (fortunately got to the garage just before they closed and my wonderful mechanic let me in to get it). I did not get home in time to get to the pharmacy (which closes at six) to get my medication, nor in time to get over to the Insight place for x-rays.

Am now hungry, cranky, and not in the mood to cook. Someone should present me with a Teriyaki Bowl.

At least it's cool in the house. (Even if Bo stole the brand-new, sealed box of buttermilk powder off the counter and chewed it up on the rug. Go figure dogs.)

Adopt one today! * Adopt one today! * Adopt one today! * Adopt one today! * Adopt one today!


( 16 comments — Leave a comment )
Jul. 1st, 2010 02:50 am (UTC)
When I saw your headline, I wondered why you were so mad at Star Trek, LOL! But then I read your post, and...wow! What a screwed-up policy. And 111? I would have burned to a crisp, pretty much literally. I hope tomorrow is better.
Jul. 1st, 2010 03:29 am (UTC)
I suppose I should have titled it "Enterprise RAC" or something...

Yes, 111 (and Barb said the radio claimed 112, which does appear to be the official reading). But it's a dry heat (11% humidity). *snort*
Jul. 1st, 2010 03:16 am (UTC)
Send the company a complaint letter. Including that you were not informed of this policy. Note: Paper mail, not email.

It's quite possible that what you were told is the policy is actually someone's interpretation of the policy. If so, you might get an apology.
Jul. 1st, 2010 03:26 am (UTC)
I've already sent an email; paper mail sounds good, too.

I could blame Priceline for not informing me of the policy; however, he claimed they usually call to make customers aware of what's needed, and said they didn't have a number. Yet when I got home, I had my Priceline confirmation and itinerary in my in-box and saw that my work number was quite clearly listed as my contact number.
Jul. 1st, 2010 04:26 am (UTC)
actually I thought all rental places did that. I've never been able to use cash for them. Still that sucks mightily when you weren't planning on having to use a card
Jul. 1st, 2010 12:41 pm (UTC)
I've never heard of it before. Certainly never had a problem at an airport, and I guess that's the only place I've ever rented before (although I can't think of any truck rental place doing it, either).

In this era of "OMG, CREDIT CARDS ARE EVOL," you'd think that would be something they'd take into consideration.
Jul. 2nd, 2010 12:24 am (UTC)
my aunt's worked for Hertz for 30 years so I asked her, part of this is post 911 crap, the other is without a credit card in your name they can't guard against theft.
Jul. 2nd, 2010 03:42 am (UTC)
I guessed it had to do with theft, but seriously, Enterprise is hand-in-glove with my company, and I can't remember this happening the last time I went through them.

Ah, well. All over now.

Jul. 2nd, 2010 04:39 am (UTC)
of course you could have just ended up wiht a jackass at the helm (looking at another friend's trials with toys r us today, lying and not knowing your own business seems par for the course)
Jul. 3rd, 2010 12:08 am (UTC)
That's possible, too.

He kept telling me to go online and print them. I asked him how one did that without an account number. He was not helpful.

Sheesh. We shred our bills as soon as they're paid ONLINE. This sudden need for places to have them as identification is worrying (our toxic materials dropoff apparently needs them now, too, when you bring items for disposal).
Jul. 3rd, 2010 04:06 am (UTC)
even my library requires them if you lose your card
Jul. 4th, 2010 04:46 am (UTC)
Jul. 1st, 2010 10:43 am (UTC)
Oh, that's awful business practice. And hard on you. :-(

Jul. 1st, 2010 12:42 pm (UTC)
Mostly annoying. I can't imagine I'm the only person around these days who doesn't use a credit card!

{hugs} and a better day ahead!
Jul. 1st, 2010 01:47 pm (UTC)
I had that happen to me renting a car at the airport once. The ridiculous part was, if I had had my credit card with me, it was a few hundred short of being maxed out (there would have been enough to rent). My debit card on the other hand went to my checking account which had several thousand in it. And the rental car company never informed me that a credit card was necessary to rent either.
Jul. 2nd, 2010 12:33 am (UTC)
Yeah, I've never heard of such a thing. I know a lot of people who DON'T carry credit cards at all, so I feel it's good to let people know about this before anyone ELSE gets stranded, too!

( 16 comments — Leave a comment )

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